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Customer Service

Shipping & Delivery
Orders will normally be fulfilled within 7 days of receipt. On completing your order you should receive, by email, a receipt of your order and quoting your order reference number. This receipt and order reference number should be retained for future reference.

Returns & Replacements
Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care and seals are not broken), we will refund the cost of the goods in full less the carriage costs incurred by us.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
To make a return contact customerservice@vapourpal.com. for further information.
Your statutory rights remain unaffected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.irishstatutebook.ie/2001/en/si/0207.html

Ordering
Once an order has been placed and payment has been authorised, a confirmation email will be sent. If payment has been authorised by Paypal or a credit card, the products will be shipped according to terms in the shipping and delivery section above. If the means of payment is a bank transfer, lodgement then the goods will be despatch once the monies have been received.


Payment, Pricing & Promotions
Please note that payments with credit cards through the PAYPAL system DO NOT need a paypal account. We reserve the right to change pricing at any time. Once an order has been place and accepted, then the price remains unchanged, Refunds are based on the original price agreed in the confirmed order.